Exchanges and returns – Organic Basics
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Free US shipping above $150. Easy 30 day returns.

Shipping

All orders are sent within 1-2 working days from our warehouse in Denmark. Due to circumstances surrounding COVID-19, shipping carriers worldwide are experiencing delays. Learn more about our return policy here.
Destination Shipping method Delivery time Price Free above

Our return policy

You can register products for an exchange, store credit, or a refund within 30 days after receiving your parcel. For orders placed in the months November, December and January, you can register for an exchange, store credit, or a refund within 60 days of receiving your parcel.

Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

Note that the original shipping costs will not be refunded.

Once you register your return, you will receive a pre-paid return shipping label. Please make sure to ship your return parcel back to us within 7 days after receiving your label, as the label may expire after that.

Exchange

Free return shipping for exchanges. Register your exchange and choose the color and size you would like instead.

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Store Credit

Free return shipping for store credit. Register your return and choose store credit to receive the amount you paid in credit for you to place an order at a later time.

Refund

For Refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount.
*Find the return shipping cost for your country here